Shipping and returns
What countries do we ship to?
We ship worldwide. You can always double check by contacting us for further information about the desired location where you would like your package to be delivered by emailing us firstname.lastname@example.org
EU countries we ship to include:
- Bosnia and Herzegovina
- Czech Republic
- San Marino
- United Kingdom (UK)
- United States of America (USA)
How much does shipping cost?
Shipping costs are always calculated individually. The final shipping price depends from the carrier type and target location. These calculations are done automatically when you are choosing your carrier, the shipping price is also displayed then.
Packages are generally dispatched within 2 days after receipt of payment and are shipped right after payment confirmation. Items that are made to order, may take up to 14 working days in the atelier to be finished before shipping the order. If you have any additional questions, please contact us via email@example.com
Need to return your purchase?
– You can return any item purchased on our website at any time within 30 working days after receiving the order.
– Products must be in same condition you received them and in the original box and/or packaging.
– You must notify us of your return in writing using our contact form or email.
– When your refund is processed, the funds will be credited to the original payment method.
Who pays the postage on returned items?
If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.
If any goods arrive damaged or faulty we will arrange to have the goods returned to our warehouse and either arrange for a replacement of the goods or refund the paid sum.
Process your return
To process a return, firstly, please send an email to firstname.lastname@example.org. Simply indicate your order number and email address to complete the returning of your order.
What will happen next?
– We will notify you via email and send you final information on completing your return.
– The amount due of the returned products will be refunded within 14 days of receipt. The shipping costs will be refunded depending on the guidelines set by the shipping company.