Shipping and returns
What countries do we ship to?
We ship worldwide. You can always double check by contacting us for further information about the desired location where you would like your package to be delivered by emailing us firstname.lastname@example.org.
How much does shipping cost?
Shipping costs are always calculated individually. The final shipping price depends from the carrier type and target location. These calculations are done automatically when you are choosing your carrier, the shipping price is also then displayed.
Packages are generally dispatched within 2 days after receipt of payment and are shipped right after payment. If you have any additional questions, then please contact us email@example.com.
Need to return your purchase?
– You have the right to return any items purchased on our websites without having to give a reason, at any time within 30 working days after the day you received the goods.
– Products must be in the condition you received them and in the original box and/or packaging. Please do not attach any labels or duct tape directly on item´s packaging.
– You must notify us of your return in writing using our contact form or email.
– When your refund is processed, the funds will be credited to the original payment method.
Who pays the postage on returned items?
If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.
If any goods arrive damaged or faulty we will arrange to have the goods returned to our warehouse and either arrange for a replacement of the goods or refund the price to you.
Process your return
To process a return, firstly, please send email to firstname.lastname@example.org; simply indicate your order number, e-mail and the reason of the return.
What will happen next?
– We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.
– The amount due of the returned products will be refunded within 14 days of receipt. The shipping costs will be refunded depending on the guidelines set by the company.