Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your username and password.

DProcessing of personal data

The personal data of the Client is processed by La Famiglia OÜ (registry code 11245035) location at Harjumaa, Tallinn, Veerenni street 53a, 11313, phone number (+372) 56 919 560 and e-mail info@lafamiglia.ee

Processed personal data

Personal data processed are:
– name, telephone number and e-mail address;
– delivery address of the goods;
– bank account number;
– cost and payment details of goods and services (purchase history);
– customer support information.

The pupose of processing personal data

La Famiglia OÜ uses personal data to manage client orders and deliver goods. Purchase history data (date of purchase, merchandise, quantity, customer details) are used to compile an overview of purchased goods and services and analyse customer preferences. The bank account number is used to return the payment to the customer. Personal data such as email, phone number, customer name, processed to resolve issues related to the provision of goods and services (customer support). The web store user’s IP address or other network identifiers is processed to provide a web store as an information society service and to use web usage statistics.

Legal right

The processing of personal data is performed for the purpose of performance of the contract with the client. Processing of personal data takes place in order to comply with a legal obligation (eg accounting and dispute settlement).

Receivers to whom the personal data till be transmitted

La Famiglia Ltd is the controller of personal data, as it decides the purposes and means of data processing and deals with the continuous processing of data. Personal information is transmitted to the online store for customer purchases and purchasing history and for solving customer problems. The name, telephone number and email address are forwarded to the transport service provider selected by the customer. In the case of goods delivered by a courier, the customer’s address is also transmitted in addition to the contact details.
When the online store is billed by the service provider, the personal data is transmitted to the service provider for accounting purposes. Personal data may be passed on to IT service providers if this is necessary to ensure the functionality of the web store or data storage.
When paying for the product with a credit card or bank link, access to your bank card information and banking details is given only to Maksekeskus AS. The Maksekeskus privacy policy is available on their website at https://maksekeskus.ee.

Security and data access

Personal data is stored on google.com servers located in the territory of a Member State of the European Union or the countries of the European Economic Area. The data may be forwarded to countries whose data protection level has been assessed by the European Commission to be adequate for US companies that are members of the Privacy Shield framework. Access to personal data is provided by online shoppers who can access personal information in order to resolve technical issues related to the use of the online store and provide customer support services. The web store implements appropriate physical, organisational and information security measures to protect personal information against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure. The transfer of personal data to online processors (e.g., transport service provider and data storage) is carried out on the basis of contracts with the online store and authorized processors. Authorized processors are required to ensure appropriate safeguards in the processing of personal data.

Finding and improving personal information

Personal Data can be viewed and corrected on the Web Store user profile. If the purchase has been made without a user account, you can access personal information through cluster support.

Withdrawal of consent

If the processing of personal data takes place on the basis of client’s consent, the customer will have the right to withdraw the consent by informing customer support via e-mail.

Preservation

When closing a web store customer account, personal data will be deleted, unless such data is required to be kept for accounting purposes or for resolving consumer disputes. If a purchase has been made without a client account in the online store, the purchase history will be kept for three years. In the event of disputes relating to payments and consumer disputes, personal data shall be retained until the claim is executed or the expiry of the limitation period. The personal data necessary for accounting purposes will be kept for seven years.

Deletion

To delete personal information, contact customer support by email. The request for deletion will be answered no later than a month and the deadline for the deletion of the data will be specified.

Transmisssion

An application for transfer of personal data submitted by e-mail will be answered no later than within a month. Customer Support identifies identity and personal information that is subject to transfer.

Direct marketing reports

The e-mail address and telephone number are used to send direct marketing messages, provided the customer has given his consent. If the customer does not want to receive direct marketing notices, please select the appropriate reference in the footnote of the email or contact customer support. When personal data is processed for direct marketing purposes (profiling), the customer is entitled to object at any time to his personal data, both for initial and further processing, including for direct marketing analysis, by giving notice of customer support by e-mail: info@lafamiglia.ee

Solving disputes

Disputes relating to the processing of personal data are settled through customer support (tel. (+372) 56919560 and e-mail info@lafamiglia.ee). The Supervisory Authority is the Estonian Data Protection Inspectorate (info@aki.ee).